Arena Ideas Portal

Make pending charge for renewal optional to remove

We are finding many users are being put off renewing and are confused by the pending renewal charge being visible. This puts them off renewing as they think they are being charged additionally for the renewal as opposed to an overdue fee, I should imagine. We want our users to renew books and have this removed.

We have asked the Axiell ServiceDesk UK and they have informed us that this is not an optional thing that can currently be removed on Arena Nova. Please can we ask for this to be considered as something many authorities may want removed.

  • Colette Townend
  • Dec 15 2021
  • Needs review
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